Privacy Policy
Privacy Policy
Version 2.0 | Last updated: November 7, 2025
DoorWay Privacy Policy
DoorWay Technologies, Inc. (“Company,” “we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, use our services or otherwise communicate with us (collectively, the “Services”).
This Privacy Policy applies to all processing of personal information in the context of carrying out our business (with the exception of internal employment related processing), and may be relevant to you even if you are not a customer or direct contact of ours. We may have your personal information because we have received it from a user of our Services.
Information We Collect From You
We collect the following types of information, depending on how you interact with us.
1. Property Management Company Customers
- Contact and account information when you create an account, activate a subscription, and/or provide us information (including your name, email address, phone number, billing and mailing address, company name, preferences, purchase history, your username, account credentials, subscription details)
- Billing and payment details (processed by third-party payment processors)
- Survey responses or product reviews
- Any image, video, or content you choose to share with us
- Communications, feedback and related data
- Device information
- Usage information (e.g. platform usage patterns and feature utilization)
- Any other information you provide when interacting with us
2. Website Visitors
- Internet protocol (IP) address and device information
- Browser type and version
- Location data (e.g., derived from your IP address)
- Analytics data (e.g. pages visited and time spent)
- Statistical or aggregated information
- Any other information you provide when interacting with us
3. Marketplace Contractors
- Company name, contact information (including your name, email address, phone number)
- Service areas and specialties
- Certifications and Licenses
- Performance ratings and reviews
- Availability and rates
How We Collect Your Information
We collect information through:
- Direct Interactions: When you subscribe, create an account, contact us or otherwise use our Services.
- Automated Technologies: Through cookies, web beacons, and analytics tools.
- Third Parties: Such as payment processors.
Providing Us With Information About Others
If you provide us with personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable privacy laws in relation to such disclosure. You must ensure that you have provided the required notices and have obtained the individual’s explicit consent or otherwise have a legal basis to provide us with the information and that you explain to them how we collect, use, disclose and retain their personal information or direct them to read our Privacy Policy.
How We Use Your Information
We use your personal information for the following purposes:
- To provide information and Services you have requested
- To provide customer support, training, and respond to inquiries
- Manage and administer your use of Services you have asked us to provide
- To send promotional offers (you can opt out at any time)
- To comply with legal obligations and fraud prevention
- In any other way we may describe when you provide the information
- For any other purpose with your consent
- To improve our website, products and services through internal analytics and performance monitoring
- To administer contests, promotions, surveys or other features
If you do not want us to use your information to contact you about services that may be of interest to you, please use the unsubscribe mechanism at the bottom of our e-mails and/or e-mail us at support@doorway-mgmt.com.
How We Share Your Information
We may share your personal information with:
- Service Providers: Such as payment processors, cloud hosting and data storage providers, and other third parties to fulfill the purpose for which you provide it. These include vendors or other third parties who perform services on our behalf (e.g. payment processing, customer service, email marketing and security monitoring). These service providers are contractually obligated to protect your personal information, use it only for the services we request, and not disclose or use it for other purposes.
- Legal Authorities: To comply with court order, law, or legal process, including to respond to any government, law enforcement or regulatory request, in accordance with applicable law.
- Transfer or Sale of Business: In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our customers and users is among the assets.
- With your Consent: we may share your information for other purposes with your consent.
We do not sell your personal information.
Cookies and Tracking Technologies
We may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings.
Retention of Your Information
We keep your information only as long as necessary for business and legal purposes. This means we may keep different information for different periods. Generally, our retention periods are
|
Information Type |
Retention Period |
|
Account information |
For the duration of the relationship and for 7 years after your delete your account |
|
Billing Records |
7 years |
|
Communications |
3 years |
|
Marketing Data |
1 year after you withdraw your consent |
|
Website Analytics |
2 years |
You may also request deletion of your personal information, in which case we will delete such information within 30 days of your request, unless we are prohibited by law from doing so.
Security
We design our systems with your security and privacy in mind.
- We protect the security of your information during transmission to or from DoorWay by using encryption protocols and software.
- We maintain policies and procedures governing, among other thing, access control of data, network monitoring and intrusion detection, technical vulnerability management, regular security assessments and audits and secure software development practices.
- We maintain technical, physical and organizational safeguards in connection with the storage, and disclosure of personal information. Our security procedures mean we that we may request proof of identity before we disclose personal information to you.
We will do our utmost to protect your personal information, though we cannot guarantee the security of your information transmitted to our website, applications or services, as well as to other websites, applications and services via the internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of our websites, applications or services, please keep this password safe.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal information from minors.
Other Sites and Social Media
Our website may contain links to third-party websites, plug-ins, services, or applications. If you click on these links or use these features, third parties may collect or share your data. Please be aware that these external sites are governed by their own Terms of Service and Privacy Policies, and we do not control the actions of these third-party websites.
International Transfers
Wherever you use our website or access our Services you understand and acknowledge that we may transfer, process, and store information outside of the country you live in. By providing us with your information, you consent to the transfer to, and to the processing and storage of your information in countries outside of your country of residence, which may have different data protection laws than those in the country in which you reside.
Your Rights and Choices
Under certain privacy laws you have the right to:
- Access, correct, delete or request a copy of your personal information
- Withdraw consent for certain uses
- Manage marketing communications from us
To exercise any of these rights, contact us at support@doorway-mgmt.com. We may require you to verify your credentials or provide additional personal information to verify your rights request.
Contact Us
If you have any questions about this Privacy Policy, or would like to contact us with a complaint, please contact us at:
DoorWay Technologies Inc.
269 Main Street West, Suite 101 North Bay, ON P1B 2T8
Email: support@doorway-mgmt.com
Phone: 1-249-591-1677
Privacy Officer: Stephen Merkley
Email: support@doorway-mgmt.com
Modifications to this Privacy Policy
This Privacy Policy may be updated from time to time, and in such case, a new version will be published on our website with a “last modified” date. Your continued use of our website after changes are made constitutes your consent to it. If we make material changes to this Privacy Policy, we will provide you with additional notice (such as by posting a notice on our homepage or sending you an email).